Job Reference 17214
Job type Permanent
Location Dublin 18
Salary € 40,000-60,000

The Role

Technical Manager 

Dublin 18

Permanent 

Office based - hybrid working after 6 months

Salary: €45,000 DOE

 

Responsibilities: 

  • Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs.
  • Organising the logistics around the CVRT test requirements
  • Daily update of Database and correspondence
  • Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets
  • Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
  • Resolve quality issues as directed by line manager.
  • Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines
  • To undertake any reasonable role related duties which may be required from time to time by line manager.
  • Achieve team goals and achieve individual targets as outlined by line manager.
  • Required to work on a rotational basis to cover the departments hours of operation

The Person

Knowledge, Skills & Experience

  • Technician Qualification essential (Motor Mechanics) or experience within an authoritative position as Service Manager / Advisor at a dealership / vehicle manufacturer
  • Experience working in a corporate office environment and dealing with customers is advantageous
  • Excellent numeracy and literacy required
  • Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Word, Excel), Lotus Notes and garage systems desirable
  • Pragmatic decision-maker with a good technical knowledge.
  • High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
  • Good telephone communicator with both suppliers and customers.
  • High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.
  • Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
  • Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.

The Package

Salary: €45,000 DOE

  • Bonus
  • Pension

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