The Role
Leinster Appointments is currently recruiting for a permanent, full time Customer Service Coordinator in West Dublin.
At the moment the role is remote one day per week and in the office for the remainder.
Salary up to €33,000
Main duties:
- Collaborate with our service team to deliver continuous support to fleet customers, drivers, and suppliers.
- Take responsibility for contacting drivers to ensure all vehicle servicing, CVRT, NCT, and maintenance needs are met according to manufacturer guidelines.
- Efficiently manage both scheduled and unscheduled maintenance tasks.
- Adhere to internal processes and policies related to customer care and driver support.
- Handle all incoming customer inquiries, ensuring responses are provided within agreed SLAs.
- Provide outstanding customer service.
- Meet individual and team targets to support business objectives.
- Participate in all product knowledge, compliance, and training sessions organized by management.
- Perform any reasonable role-related duties and ad hoc projects as requested by your manager.
The Person
• Good telephone communicator with all suppliers, customers and colleagues
• Solutions-focused with strong attention to detail and display a high level of accuracy.
• Good time management skills, managing fluctuating workloads & prioritisation of daily task.
• Ability to see issues through to completion and work to deadlines.
• Must be flexible and able to work in a fast-paced environment.
• Expert in Microsoft Office, outlook, word and excel.
