Job Reference 14496
Job type Permanent
Location West Dublin
Salary € 40,000-60,000

The Role

Technical Advisor - West Dublin

Salary €45,000 - €50,000 plus benefits

Permanent, full-time position

 

Main Responsibilities involve: 

  • Handling of Technical Sales to customers, including active promotion of full product ranges, by telephone, e-mail, fax and post, on a daily basis.
  • Support sales & specification teams
  • Maintaining a record of all-Technical Sales enquiries and replies.
  • Preparation of monthly reports on enquiry key performance indicators.
  • Receiving and sorting Project Information details and distributing same to the Area Sales Representatives on a weekly basis or more frequently where required.
  • Meeting & advising customers
  • Preparing PowerPoint presentations and attending presentations as necessary.
  • Provide technical support for marketing department in new or review of existing literature and assessment of competitor products.
  • Undertake internal and external training as provided to maintain own compliance with international, Group standards and legal regulations.
  • Any other duties appropriate to the position as may be assigned from time to time
  • Maintain a high standard of customer service
  • Answer queries and provide support promptly and courteously
  • Communicate issues to manager prior to further escalation of problems.
  • Seek to ensure that the customer experience/interaction is positive and that actions are agreed and followed through in a timely manner.
  • Accompany sales and specification representatives to customer sites and experience how best to meet the customer’s requirements.

The Person

 

  • Relevant construction qualifcation
  • Strong ICT skills (particularly Microsoft Office)
  • AutoCAD

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