Job Reference 15039
Job type Permanent
Location Co. Kildare
Salary € 0-40,000

The Role

Main responsibilities: 


•      First point of contact with customers

•      Improve communication and business relationships across all stakeholders.

•      Excellent customer service through friendly, accurate communication and great administration practices.

•      Excellent handling of all incoming calls, providing information of the highest calibre about services and products.

•      Resolve customer queries by ensuring conclusive and excellent outcomes.

•      Provide professional advice

•      Actively develop the live chat function across the platforms

•      Achieve the agreed KPI’s as set out by your manager and report on same.

•      Liaise with other departments within the group and fully support our operations team.

•      Ad-hoc targets in line with the needs of the business.

•      Reviewing, analysing and documenting all business processes to optimise efficiencies and effectiveness on a continuous basis.

•      Identifying opportunities and/or challenges in the supply chain

•      Knowledgeable of all Microsoft Office systems and Microsoft CRM user.

•      Delivering on specific brand building projects.

•      Quality and timeliness of cross functional communications.

•      Timeliness of issue reporting and corrective action; Performance versus agreed service levels.


The Person


  • 2+ years expeirence in a similar role
  • Strong excel skills required
  • Knowledge of WordPress.
  • Desire to progress within the business.

Apply Now

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