Job Reference 15039
Job type Permanent
Location Co. Kildare
Salary € 0-40,000

The Role

Main responsibilities: 

 

•      First point of contact with customers

•      Improve communication and business relationships across all stakeholders.

•      Excellent customer service through friendly, accurate communication and great administration practices.

•      Excellent handling of all incoming calls, providing information of the highest calibre about services and products.

•      Resolve customer queries by ensuring conclusive and excellent outcomes.

•      Provide professional advice

•      Actively develop the live chat function across the platforms

•      Achieve the agreed KPI’s as set out by your manager and report on same.

•      Liaise with other departments within the group and fully support our operations team.

•      Ad-hoc targets in line with the needs of the business.

•      Reviewing, analysing and documenting all business processes to optimise efficiencies and effectiveness on a continuous basis.

•      Identifying opportunities and/or challenges in the supply chain

•      Knowledgeable of all Microsoft Office systems and Microsoft CRM user.

•      Delivering on specific brand building projects.

•      Quality and timeliness of cross functional communications.

•      Timeliness of issue reporting and corrective action; Performance versus agreed service levels.

 

The Person

 

  • 2+ years expeirence in a similar role
  • Strong excel skills required
  • Knowledge of WordPress.
  • Desire to progress within the business.

Apply Now






PDF, Word Documents only accepted

Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate’s knowledge or consent.
By applying, you are giving consent for Leinster Appointments to contact you about this job or similar positions.

I have read and agree with the Leinster Appointments Privacy PolicyI agree