- Telephone duties – Ensure that incoming telephone calls in a call centre environment are answered in a professional and timely manner.
- Supporting Technicians on the road
- Check the accuracy of sales data recorded by Technicians and communicate with them directly to resolve any issues.
- Deal with queries and liaise with other departments in resolving queries.
- Credit Control collection – Responsible for collecting o/s money for an assigned list of Customers.
- Liaise with credit control manager in resolving problem accounts and managing customer credit.
- Liaise with accounts team regarding month end and perform month end cross checks on billing file.
- Provide holiday and peak season cover for Sales administrator.
- Ad hoc admin duties as required.
- Minimum of 3 years administration experience in a busy office environment
- Hands on experience with CRM Software and proficient in MS excel.
- Excellent eye for detail / accuracy