Job Reference 15064
Job type Permanent
Location North Dublin
Salary € 0-40,000

The Role

Customer Account Specialist - French

Permanent, full-time 

Salary DOE 

 

Responsibilities:  

  • Provide high level of account management to customers.
  • Manage customer orders from booking to invoicing through multiple channels
  • Work with supply sites to satisfy customers required delivery dates.
  • Manage customer expectations by clearly communicating the commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
  • Provide customer support for pre order activities
  • Manage Sales Order book / backlog in relation to dating / holds / quotes and P.O. errors.
  • Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
  • Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity.
  • Respond to and/or refer product and technical questions to appropriate channel.
  • Share information with marketing and sales on customers and market conditions.

 

 

The Person

  • Third level qualification in Business, Marketing, Supply Chain or product engineering.
  • Bachelor’s Degree preferred.
  • 3 years' experience in service / customer facing role.
  • Understanding of operations and the supply demand flow is beneficial.
  • Proficient in MS Office applications and experience with ERP (Oracle/SAP).
  • Fluency in French required

 

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