The Role

• Providing first class customer service to existing, new and potential clients via the phone, email, and online chat – being comfortable to deal with customers on phone and email is an essential requirement.
• Day to day office Operations
• Customer / Client phone & web enquiries - maintain database, record messages, take orders and process.
• Booking travel and flights for Managers and other employees.
• Booking couriers and organising collections from customers.
• Various other company ad-hoc jobs to support this fast-paced office environment.
• Support in handling customer queries, filing and logging complaints and investigating issues with partners to resolve complaints for our customers.
• Fielding all calls to the office and transferring/taking messages as necessary, picking up voicemails and passing messages to relevant party.
• Ordering office consumables including stationery, kitchen/bathroom supplies etc.
• In-house meeting organisation including catering/refreshments.
• Post and courier management.

The Person

• Experience of Customer Service and Support.
• Able to work in a small team office environment.
• Ability to multi-task and manage competing priorities.
• Not afraid to get involved with any office tasks.
• A real team player.
• Able to work on own initiative i.e., without constant supervision.
• Flexible and willing to work additional hours when required during busy periods.
• Pharmaceutical/medical device/optical/logistical background an advantage but not essential.
• Available to travel occasionally for company meetings in IRL, UK or elsewhere.
• Able to work in a fast, dynamic, multicultural and matrix structure. Drive, energy, maturity, and ability to work under pressure and deliver results.