The Role
Customer Service Representative (Maternity Leave Contract) - Naas
Our client is currently seeking a motivated and customer-focused Customer Service Representative to join our team in Naas on a maternity leave contract basis. This is an exciting opportunity for an organised and proactive individual with experience in the HGV/commercial vehicle industry to play a key role in delivering exceptional customer service and supporting daily depot operations.
The Role
As the main point of contact for customers, you will be responsible for ensuring a smooth and professional service experience from booking through to completion. You will work closely with customers, workshop teams and service staff to coordinate repairs, servicing and vehicle maintenance activities while maintaining excellent communication throughout the process.
Key Responsibilities
- Act as the primary customer contact and single point of reference for the depot
- Create, maintain and communicate service plans to customers
- Schedule and coordinate workshop activity to maximise capacity
- Confirm appointments and manage re-planning of outstanding work
- Ensure labour, parts and resources are available ahead of scheduled work
- Coordinate CVRT bookings and customer communications
- Convert workshop estimates into repair orders and obtain customer authorisation
- Liaise between customers and workshop teams regarding repair progress and timelines
- Invoice cash sale jobs and manage loan vehicle bookings
- Promote depot products and services through proactive customer engagement
- Follow up with customers after service visits to ensure satisfaction
- Maintain accurate customer records and workshop planning information
- Ensure the customer reception area is maintained to a professional standard
- Support sales growth through strong customer relationships and service excellence
- Participate in ongoing training and development as required
The Person
Skills & Experience Required
- Relevant trade or technical qualification or equivalent experience
- Previous HGV/commercial vehicle industry experience is essential
- Strong technical knowledge of commercial vehicles
- Excellent communication and interpersonal skills
- Strong customer service and relationship-building abilities
- Effective negotiation and upselling skills
- Highly organised with the ability to multitask in a fast-paced environment
- Strong IT and administrative skills
- Ability to work accurately and efficiently to deadlines
Person Profile
We are looking for someone who is:
- Customer-focused and professional
- A self-starter with a positive, can-do attitude
- Team-oriented with a flexible approach to work
- Highly organised and methodical
- Solutions-focused with strong problem-solving abilities
The Package
What We Offer
- Competitive salary
- Supportive team environment
- Opportunity to work within a professional and established operation
- Valuable experience within the commercial vehicle industry
To apply, please submit your CV and cover letter outlining your relevant experience.
