The Role
Leinster Appointments is currently recruiting for a permanent, full time Sales Support Administrator in Naas, Co. Kildare.
Permanent, full time role.
Fully office based
Monday - Friday 8am - 5pm
€35,000 - €37,000
Main duties:
Main Duties
• Assist in the processing of sales orders, ensuring accuracy, completeness, and adherence to company policies and procedures.
• Coordinate with internal departments, including logistics and finance, to facilitate order fulfilment and invoicing processes.
• Track order statuses, resolve order-related issues, and communicate updates to customers and sales representatives.
• Stay informed about market trends, industry developments, and competitor activities to provide valuable insights to the sales team.
• Assist in market research and analysis to identify potential opportunities and threats, informing strategic decision-making and sales strategies.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.
• Handle customer complaints and escalations in a professional and timely manner, working to achieve positive outcomes and maintain customer loyalty.
• Engage with customers proactively to understand their needs, preferences, and feedback, fostering strong relationships and loyalty.
• Assist in the development and execution of customer engagement initiatives, such as surveys, feedback mechanisms, and loyalty programs.
The Person
• Prior experience in sales support, customer service, or related roles is advantageous.
• Plumbing/Bathrooms/Sanitary Ware knowledge a distinct advantage.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with CRM software is desirable.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
