The Role

Credit Control Team Lead

Dublin 12

Permanent

Salary: €Negotiable (depending on experience)

Hybrid Working Model

 

My client is seeking to appoint an experienced Credit Control Team Lead on a permanent basis.

Candidates will need to have strong people management / leadership skills.

A minimum of five years + experience in a similar role is required.

 

Key Responsibilities:

• Lead, motivate, and develop a team of credit controllers to achieve and exceed department targets.
• Drive continuous improvements in debt collection performance, with a particular focus on reducing Days Sales Outstanding (DSO).
• Build a culture of continuous improvement within the credit control team, fostering innovation, accountability, and collaboration.
• Establish, review, and enhance best-practice credit management policies and procedures, ensuring operational excellence.
• Work in partnership with the commercial department to mitigate credit risk and prevent payment delays.
• Set, monitor, and report on key credit control KPIs, delivering clear insight and recommendations to senior leadership.
• Maintain strong controls over debtor days and bad debt provisioning, ensuring adherence to financial targets.
• Manage relationships with external agencies and service providers to support debt recovery processes.
• Produce high-quality monthly credit management reports, highlighting performance trends and opportunities for improvement.
• Champion collaboration across Finance, supporting process improvements and helping to drive automation and change initiatives.
• Assist the Accounting Manager in managing and controlling the credit control department’s contribution to improving the company’s working capital.
• Ensure that health and safety of yourself, your team and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an ‘unsafe condition’ where we see something that could cause injury to a person or an ‘unsafe act’ which is something that someone does that can lead to injury.

The Person

Key Skills:

• Extensive credit control experience (5 years +) in a fast-paced, dynamic industry environment.
• Proven track record of delivering significant improvements in debt collection and DSO.
• Previous experience leading a credit control team, with strong people management and coaching skills.
• Desirable: Certificate in Credit Management or a Degree in Business Administration (or equivalent).
• Strong knowledge of MS Office, QlikView, Business Central, and CRM platforms.
• Excellent communicator with confident negotiation and influencing skills.
• Highly organized with strong prioritization abilities and a proactive, solutions-focused mindset.
• High level of analytical thinking with a commitment to continuous improvement and operational excellence.
• Passionate about building and leading high-performing teams that consistently deliver results.

 

 

The Package

Annual Leave: annual leave entitlement starts at 22 days and increases with service level.
Additional Days Off: The company provide two additional paid days off, that is 27th December and Good Friday.
Pension: Upon commencement of your employment  you will automatically participate in the Company Defined Contribution Pension Scheme. Matching Company contribution of up to 5%.
Private Health Insurance: Contributions of €568 towards your health insurance through the company’s VHI Group Scheme.
Life Assurance: Available to permanent employees in the event of death in service.
Income Protection: If absent from work on a long-term basis over 6 months due disability or illness, 2/3’s of salary less the state illness benefit will be protected subject to terms and conditions.
Christmas Voucher: Employees with minimum of 6 months at 31st December may avail of a Christmas voucher under the small benefits exemption. (Currently €1000)
Business Travel expenses
Employee Assistance Programme: Confidential counselling and support services are available to you and your family for personal and work-related issues.
Maternity Benefit: Company top-up on State benefit after one year of continuous service.