The Role

Purpose of the Role

To manage accounts dedicated to the role in a professional and timely manner working to a very high standard to deliver strong results for the relevant customers internally and externally. The collection of funds due on the nominated debtors accounts / ledger must be timely and efficient and at all times working to maximise cash flow and minimising bad debt risk.

Main Responsibilities

· Responsibility for the collection of debtor accounts across Multiples and Independent Accounts

· Weekly Debtors reconciliations/Excel which forms a large part of this role

· Daily Cash / Cheques posting/allocations

· Customer query resolution – provide copy invoices, statements & follow up to ensure credit requests are approved

· Importing of sales batches from warehouse system (KBS) to financial system (SUN)

· Management of weekly / monthly direct debits

· Weekly/Monthly close off for debtors including statement run

· Attend weekly meetings with Team Lead/Credit Manager to discuss debtors collection progress and escalate problem issues

· Weekly update on bad debt provision where appropriate

· Deal with the relevant commercial department on problem accounts to ensure prompt payment

· Work with the team leader to report all overdue accounts to the Credit Insurance Company

· Cross train with other members of the AR Team to ensure full knowledge across the full ledger and adequate holiday cover can be maintained

· . Any other ad hoc duties as deemed appropriate by the management team (included currently is reception cover on a rostered basis)

 

Key Skills:

 

Essential:

• A self-starter with an ability to work on their own initiative

• Multi-tasking abilities are a must for this fast paced environment

 

• Customer focused

• Excellent Attention to detail

• Excellent communication skills / Confident Phone Manner

 

Education & Training

Minimum of two years’ experience in Credit Control is desirable
Excellent working knowledge of Excel