The Role
Leinster Appointments is currently recruiting for an Account Manager in Co. Dublin.
This is a permanent, full time role.
Salary negotiable for the right candidate, up to €45,000.
Main duties:
- Perform account analysis, data entry, and review of service level KPIs at both account and channel levels.
- Act as the customer advocate in resolving issues impacting the delivery of our services, including providing input on branch processes, stock management, and mobile unit practices.
- Drive the fleet team by collaborating with field-based personnel to generate monthly reports and address customer queries.
- Manage static data for all accounts across internal systems.
- Take ownership of documenting new processes for managing the business, such as network expansion through service providers, product availability and buy-back price compliance, service provider purchase orders and reimbursements, and ensuring third-party adherence to customer-specific SLAs.
- Collaborate with other departments (Pricing, Accounts, Operations) to proactively enhance the company's offerings to our customer base.
The Person
- Proven track record in driving account management activities, managing and developing account plans, performing account analysis through the review of available data, and developing tracking reports.
- Experience in managing people and deliverables through third parties.
- Proven Experience and competence in working with internal reporting systems e.g. Oracle, Access, eDrive and Excel intermediate level
- Experience of key account management and support with the ability to implement improvement initiatives.
- Knowledge, and ideally experience, of working in a client facing role in a professional services environment.
