Service Operations Administrator - Leinster Appointments

The Role

Leinster Appointments is currently recruiting for a permanent, full time Service Operations Administrator in Dublin 24.

Permanent, full time role

Fully office based

Main duties:

Service Order & WIP Management

Process service orders (jobs) and work-in-progress (WIP) through to invoicing to maximise revenue and profitability.
Monitor WIP activity across the service function, identifying and resolving issues that may delay job completion.
Ensure timely, accurate, and efficient job closure in line with financial targets.
Deliver a proactive, high-quality service experience that consistently meets or exceeds customer expectations.
Liaise with customers to obtain purchase orders (POs) prior to invoicing, supporting prompt and accurate payment.
Maintain clear and proactive communication with internal departments regarding service updates, issues, and required actions.
Work closely with service engineers, service controllers, quotation teams, and the Service Operations Manager to support efficient job progression.
Support revenue and margin optimisation by ensuring accurate and complete information is available for service quotations.
Maintain accurate and up-to-date records within service planning tools, customer databases, and internal systems.
Complete ad hoc administrative tasks to support service operations and departmental requirements.

Proven experience in a service operations, administration, or coordination role.
Strong organisational skills with excellent attention to detail and the ability to identify and correct errors.
Effective time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Confident communicator, able to engage professionally with customers, engineers, internal teams, and management.
Comfortable liaising with customers to request purchase orders and resolve invoicing-related queries.
Competent in using service planning tools, CRM systems, and Microsoft Office (particularly Excel and Outlook).
Experience working with job management systems, WIP reporting, and invoicing processes.
Proactive problem-solver with the ability to identify issues, take ownership, and drive resolutions.
Strong analytical skills with a focus on process improvement and supporting revenue optimisation.
Experience in a technical, engineering, facilities, or field service environment is desirable.
Reliable, adaptable, and customer-focused, with a positive and solutions-oriented approach.

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