The Role
Leinster Appointments is currently recruiting for a Service Administrator in Dublin 11.
This is a permanent, full time role.
The client is flexible on the salary for the right candidate.
Main duties:
- meeting and greeting all customers promptly and professionally
- customer check-in and communications throughout the process
- determining workshop availability for service, maintenance and repair work
- Ensure timely completion of service tasks and communicate work details clearly to customers.
- Manage administrative processes for servicing and maintaining customer assets, including data entry, invoicing, and overseeing work progress
- Collaborate with various internal teams across different functions, such as management, sales, warranty, and parts.
- Support in collecting customer feedback to maintain quality standards aligned with ISO guidelines.
The Person
- At least 2 years’ experience working in a similar administrative role in the motor industry, preferably in a Service/ Warranty in a HGV environment
- Good attention to detail for recording all relevant details in documentation and systems.
- Excellent communication and organisation skills
- Highly flexible and organised with very good administrative skills
- Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage
