Customer Service Specialist Dublin 18

The Role

Customer Service Specialist

Dublin 18

Permanent

Office based - hybrid working after 6 months

Salary: €30,000 - €32,000 DOE

Responsibilities:

Working as part of a team, efficiently and professionally process and log a high volume of telephone and email requests
Adhere to policies & procedures while meeting the needs of our clients
Work with our supplier network to ensure an excellent customer experience
Achieve team goals and to achieve individual targets as outlined by line manager
To help build long term proactive relationships with clients by:
o Building client trust and confidence
o Continuing to build on professional image and maintain high standard of customer service
o Increasing customer survey ratings
Managing fluctuating workloads
General administration
Adhoc projects: To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

Knowledge, Skills & Experience

Able to use information received coupled with Company tools to make decisions
Able to balance client requirements with internal policies
Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
Flexibility, willing to carry out variety of tasks/activities requested
An interest and knowledge in motor vehicles is desirable, but not essential as full training will be provided
Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
Must have strong attention to detail and display a high level of accuracy
Computer literate with a good knowledge of Microsoft packages
Good interpersonal skills and has an ability to build rapport with clients and drivers
Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
The ability to see issues through to completion and work to deadlines
Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the department