Job Reference 17216
Job type Permanent
Location Dublin 18
Salary € 30,000 -40,000

The Role

Customer Service Specialist

Dublin 18


Office based - hybrid working after 6 months

Salary: €30,000 - €32,000 DOE



  • Working as part of a team, efficiently and professionally process and log a high volume of telephone and email requests
  • Adhere to policies & procedures while meeting the needs of our clients
  • Work with our supplier network to ensure an excellent customer experience
  • Achieve team goals and to achieve individual targets as outlined by line manager
  • To help build long term proactive relationships with clients by:
    o Building client trust and confidence
    o Continuing to build on professional image and maintain high standard of customer service
    o Increasing customer survey ratings
  • Managing fluctuating workloads
  • General administration
  • Adhoc projects: To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

The Person

Knowledge, Skills & Experience

  • Able to use information received coupled with Company tools to make decisions
  • Able to balance client requirements with internal policies
  • Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
  • Flexibility, willing to carry out variety of tasks/activities requested
  • An interest and knowledge in motor vehicles is desirable, but not essential as full training will be provided
  • Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
  • Must have strong attention to detail and display a high level of accuracy
  • Computer literate with a good knowledge of Microsoft packages
  • Good interpersonal skills and has an ability to build rapport with clients and drivers
  • Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
  • Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
  • The ability to see issues through to completion and work to deadlines
  • Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
  • Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the department

The Package

Salary: €30,000 - €32,000 DOE

  • Bonus
  • Pension

Apply Now

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