The Role

I am currently recruiting for a permanent, full time Customer Experience Executive in Dublin 15.

Fully office based opportunity

Salary guide €35,000 - €37,000. This will depend on experience, might be more flexible for the right candidate

Main duties: 

• Manage customer enquiries and orders via telephone, email, online platforms and customer portals.
• Accurately process customer orders using SAP Business One.
• Provide customers with up-to-date information on products, orders, stock availability and deliveries.
• Take ownership of customer queries and ensure they are followed through to resolution.
• Liaise with internal departments to ensure customer requirements are communicated clearly and actioned effectively.
• Proactively communicate with customers regarding any order, stock or delivery issues.
• Process pick lists, delivery dockets, invoices, credit notes and stock transfers.
• Follow up on outstanding delivery documentation and resolve any discrepancies.
• Provide support for distributor and larger customer orders.
• Identify suitable opportunities to upsell and recommend additional products or services where appropriate.
• Maintain accurate customer, order and follow-up records across company systems.
• Identify recurring customer issues or trends and contribute to improvements in processes and customer service.
• Support team and departmental projects as required.

The Person

• Previous experience in customer service, customer experience, sales support, order management or a similar role.
• Excellent telephone and written communication skills.
• A strong customer-focused approach with the ability to build and maintain positive customer relationships.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A high level of accuracy and strong attention to detail.
• The confidence to take ownership of customer queries and resolve issues effectively.
• Good commercial awareness and the confidence to recommend relevant products or services.
• Strong Microsoft Office skills, particularly in Outlook and Excel.
• Experience using SAP Business One or another ERP/order management system is desirable.
• The ability to work independently while also contributing effectively as part of a team.