The Role

Leinster Appointments is currently recruiting for a Customer Service Manager in Co. Carlow.

This is a permanent, full time role.

Fully office based

Main duties:

• Oversee all aspects of Customer Service operations, from initial enquiries through to final handover.
• Coordinate job planning, scheduling, and administrative support for site engineers across the Island of Ireland.
• Administer and manage service and project workflows using the Simply Workflow IT system.
• Ensure compliance with Health & Safety regulations, including the preparation and submission of Risk Assessment Method Statements (RAMS) to clients.
• Supervise the completion and delivery of service documentation, including detailed management reports.
• Perform general administrative duties relevant to the role.
• Collaborate effectively with Service and Sales teams to ensure seamless operations.
• Adhere to company ISO standards

• Conduct site surveys and prepare accurate quotations for customers.
• Manage and maintain relationships with key customer accounts.
• Provide technical guidance and support to field engineers and clients, interpreting needs and delivering solutions.

The Person

• Strong communication, organisational, and interpersonal abilities.
• Proven experience in customer engagement and technical coordination.
• Ability to prioritise tasks and communicate effectively with technicians and engineers.
• Energetic, adaptable, and personable approach to work.
• Demonstrates initiative, precision, and a commitment to meeting deadlines and targets.
• Capable of leading and motivating individuals and teams.
• Collaborative team player with excellent multitasking skills.
• Skilled in problem-solving and decision-making.
• Open to ongoing professional development and relevant training.
• Proficient in IT systems, with essential knowledge of Microsoft Excel.
• Third-level qualification preferred but not mandatory.
• Minimum of 3–5 years’ experience in a similar or related role is required.