The Role

Leinster Appointments is currently recruiting for a Booking Administrator in Dublin 22.

Permanent, full time

Fully office based
Hours of work – 8am – 5pm Monday - Friday. 

Salary up to €40,000, flexible for the right candidate

Main requirements: 

• Manage and maintain the booking calendar for the CVRT Test Centre.
• Proactively ensure the CVRT calendar is fully scheduled.
• Oversee all CVRT administrative requirements.
• Create and communicate job cards for workshop production by:
  • Gathering specific vehicle information, and
  • Obtaining detailed work instructions from customers.
• Prepare staff rosters and monitor attendance for CVRT personnel.
• Proactively resolve any rostering conflicts.
• Monitor and manage the Estimate & Quotation process.
• Issue quotations to customers and act as a liaison between customers and the production team.
• Handle incoming calls, directing them as appropriate.
• Communicate information clearly across departments.
• Process card payments and handle cash transactions.
• Prepare estimates and record them within the Estimate & Quotation tracking system.
• Ensure the Estimate & Quotation process is followed, maintaining the 24-hour turnaround standard.

The Person

• Accuracy and quality of information collected at initial customer interaction and shared across departments.
• Effective utilisation of the CVRT calendar, minimising unfilled slots.
• Efficient and well-managed staff rostering.
• 100% accuracy in reconciling CVRT payments and invoice statements.
• Full compliance in both internal and external audits of CVRT administrative processes.
• Strong oversight of the Estimate & Quotation process, ensuring all estimates are completed within the 24-hour commitment.
• Adherence to best practices in timekeeping, attendance, and professional presentation.
• Delivery of an excellent customer experience.
• Active participation in and application of training provided for role-specific tasks