The Role
Leinster Appointments is currently recruiting for a Customer Service Administrator in Dublin 24.
This is a permanent, full time role.
Salary €30,000, might be flexible for the right candidate.
Main duties:
- Manage customer relations on a day-to-day basis.
- Prioritize tasks to ensure all customer inquiries and complaints are addressed promptly, accurately, and effectively.
- Maintain positive and effective communication with both internal and external customers to exceed their expectations.
- Set, measure, and review key performance indicators (KPIs) for key customers using both formal and informal feedback mechanisms.
- Conduct performance reviews with key customers.
- Ensure a customer-focused approach and a clear understanding of customer needs.
- Collaborate with the warehouse manager to resolve customer issues through a closed-loop corrective action process.
- Review and maintain quality standards and targets for your customer base.
- Contribute to the development of ideas that enhance business performance and establish best practices.
- Produce weekly, bi-weekly, and monthly reports as directed by clients and management.
- Adhere to procedures related to cost accrual, invoicing, cross-charging, completion of receiving files, and general administration.
- Maintain an excellent standard of housekeeping.
- Handle and process orders.
- Resolve queries related to stock, deliveries, collections, etc.
- Coordinate daily deliveries of kitting files.
The Person
• Excellent written and verbal English.
• SAP Experience required.
• Good working knowledge of MS Office applications.
• Experience in Customer Service.
