The Role
Leinster Appointments is currently recruiting for a Customer Service Administrator in Citywest, Co. Dublin.
This is a great opportunity for someone with little experience looking to grow their career. Full training will be provided.
The role is fully office based.
Main duties:
- Assigned customer management
- Prioritise your work to ensure all incoming customer queries and complaints are dealt with in a timely, accurate and effective manner.
- Maintain positive and effective communication with internal and external customers to provide a service that exceed customers' expectations
- Carry out performance reviews with your key customers
- Ensure that you are customer focused and have a clear understanding of the needs of the customer.
- Working with the warehouse manager on resolution of customer issues with closed loop corrective action process
- Review and maintain quality standards and targets for your customer base
- Involve in the development of ideas which improve business performance and establish best practice.
- Produce weekly/monthly reports as directed by Management
- Adherence to procedures relating to accrual of costs, invoicing, cross charging, completion of receiving files and general administration.
- Provide support to reception on an ad hoc basis
The Person
Main requirements:
- Good communication and organisation skills
- Eagerness to learn
- Some customer service experience highly preferable
