The Role
Leinster Appointments is currently recruiting for a permanent and full time Customer Service Administrator. This a fully office based opportunity
up to €32,000
Main duties and responsibilities include:
• Handle inbound calls
• Capturing, recording and updating customer details in the system
• Updating the CRM system with leads and relevant information gathered
• Handle customer complaints and escalate the complaints as required
• Various ad hoc administrative duties/Customer Relations duties
• Carry out customer satisfaction calls
• Clear and precise information gathering of information
The Person
Main requirements:
• Have previous experience in a similar role
• Be from a motor industry background and have technical knowledge
• Possess excellent administration and IT skills
• Exceed our customers’ expectations in terms of customer service
• Possess an excellent telephone manner
• Exhibit excellent communication and interpersonal skills
• Have excellent phone manner
• Be efficient, with good organisational skills and attention to detail
• Have the ability to work on their own initiative; multitask and meet deadlines
