The Role
We are looking for an experienced, detail-oriented Credit Controller to join our team. You will be responsible for managing the company’s debtor ledger, ensuring timely payments, reducing aged debt, and maintaining strong customer relationships. The ideal candidate will be confident, organised, and proactive in resolving queries and improving processes.
Key Responsibilities
- Manage and monitor the sales ledger to ensure invoices are paid on time.
- Proactively chase outstanding payments via phone, email, and written communication.
- Allocate and reconcile incoming payments accurately.
- Investigate and resolve customer invoice queries promptly.
- Escalate problematic accounts and recommend credit holds or legal action when needed.
- Produce regular reports on aged debt, cash collection performance, and debtor issues.
- Work closely with internal teams to prevent and resolve disputes.
- Maintain accurate credit notes, customer records, and documentation.
- Contribute to process improvements to enhance cash flow and reduce bad debt.
The Person
Skills & Experience Required
- Proven experience in credit control, accounts receivable, or a similar finance role.
- Strong communication skills with the ability to be firm yet professional.
- Excellent attention to detail and accuracy.
- Strong organisational and time-management skills.
- Confident using accounting/ERP systems
- Proficient in Excel
- Ability to work under pressure and meet deadlines.
- Knowledge of credit control best practices and relevant legislation (preferred).
Personal Attributes
- Proactive and self-motivated.
- Resilient, confident, and comfortable having difficult conversations.
- Team player with a positive, solution-focused attitude.
- Customer-focused and diplomatic.
The Package
Permanent role
Hybrid 1 day per week
Early Friday finish
