Assistant Service Manager - Leinster Appointments

The Role

Fully office based role

Dublin 10

Monday - Friday 8.30am - 5.30pm

Process and maintain relevant paperwork and documentation.
Liaise with Service Engineers on a daily basis to coordinate ongoing work.
Plan and coordinate workloads and schedules for a team of Engineers.
Prepare repair quotations and liaise with customers regarding same.
Respond to and resolve customer queries in a timely and professional manner.
Communicate and collaborate effectively with other departments across the business where required.
Prepare and maintain weekly and monthly reports.
Address and resolve account queries promptly where necessary.
Provide regular updates and communicate effectively with the Service Manager/Director.
Manage customer expectations across a significant customer base, ensuring a consistently high level of service.

A minimum of 3 years’ relevant experience is preferred.
Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
Knowledge or experience of construction plant equipment or the motor trade would be a distinct advantage.
Strong IT skills, with excellent proficiency in Microsoft Office.
Highly organised, with strong administrative and coordination skills.
Ability to work effectively to deadlines, prioritise tasks and manage a varied workload.
Strong customer focus, with a commitment to delivering high standards of service.
Self-motivated, proactive and capable of working independently and using own initiative.

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