The Role

Leinster Appointments is currently recruiting for a permanent, full time Customer Service Manager role in Dublin 15

Fully office based role

Salary up to €47,000

Main duties:

• Manage day-to-day customer enquiries via phone, email, and online platforms.
• Process and track customer orders, ensuring accurate entry into the system and monitoring until post dispatch and updating Epicor with closing out thereafter.
• Coordinate with supply chain, logistics, and production to confirm product availability, lead times, and delivery schedules.
• Resolve customer issues promptly and professionally, ensuring quality and timely resolution and all is communicated to customers. Maintain high levels of customer satisfaction.

• Support the sales team with quotations, pricing updates, and product information on Hubspot
• Identify opportunities for cross-selling and upselling our solutions & products to existing customers.
• Manage and grow sales with cohort of existing customers, who purchase infrequently, or have lapsed.
• Maintain accurate CRM records, updating customer interactions and pipeline opportunities.

• Build and maintain strong relationships with key customers (procurement and/or supply chain), acting as their first point of contact.
• Liaise internally with technical and quality teams to ensure customer specifications and compliance requirements are met.
• Monitor customer order patterns and highlight any risks or opportunities to the sales manager.

• Contribute to continuous improvement initiatives in customer service and sales processes.
• Stay updated on food industry trends, ingredient innovations, and competitor activity.
• Manage the process to evaluate customer satisfaction on a periodic basis.

The Person

- 5 years + experience in a customer service B2B environment
- Customer first mindset
- Strong problem solving skills
- Empathy
- Strong communication skills
- Good influencer
- Builds trust quickly
- Technical mindset with an ability to handle detail.
- Ability to think and work independently as well as within a team.
- Prior experience of upselling / cross selling desired.
- Previous experience of working in food companies an advantage.