Job Reference 17067
Job type Permanent
Location Co. Cavan
Salary € 30,000 -40,000

The Role

Leinster Appointments is currently recruiting for a Technical Support Administrator, in Co. Cavan.

This is a permanent, full time role. Fully office based.

Salary negotiable, depending on experience.

Main duties:

  • Serve as the primary point of contact for technical support inquiries from customers, installers, and end-users.
  • Deliver exceptional customer service and post-sales support to ensure customers receive optimal solutions.
  • Collaborate within a dynamic post-sales support team, engaging with customer service, service engineers, design, and quality control departments.
  • Assist regional and export sales representatives with technical and post-sales concerns.
  • Travel when necessary to resolve post-sales queries, working alongside service engineers to communicate and document the issue and its resolution.
  • Coordinate orders and/or arrange the delivery of spare parts for service calls and display installations.
  • Create technical reports for customers addressing technical issues as needed.
  • Coordinate with the Quality Assurance Manager on all product quality matters, incorporating customer feedback into the production process.
  • Collaborate with the post-sales team to prioritize and schedule service engineer visits and product display installations.
  • Manage product specification spreadsheets from the Design team and distribute relevant ones to customers and the sales team.
  • Actively assist in mentoring, training, and supporting new team members as the career progresses and after proper training.
  • Arrange product samples for customers when requested.
  • Provide sales coverage by handling incoming phone calls to the sales office when needed.

The Person

  • 2 years’ experience in a similar role with a proven ability to deliver excellent communication & customer service standards.
  • Professional telephone manner
  • Highly organised and have an excellent eye for detail and accuracy
  • Good computer skills. (Working knowledge of all Microsoft Office packages).
  • Excellent communication skills, both written and verbal and be a good listener
  • The ability to analyse and solve problems in a prompt, efficient and calm manner.
  • Have proven team-working skills but also the ability to work on their own initiative
  • Be interested and willing to attend sales presentations, product demo’s or trade shows
  • Have a full clean driving license

Apply Now

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