The Role

Leinster Appointments is currently recruiting for a Technical Support Administrator, in Co. Cavan.

This is a permanent, full time role. Fully office based.

Salary negotiable, depending on experience.

Main duties:

• Serve as the primary point of contact for technical support inquiries from customers, installers, and end-users.
• Deliver exceptional customer service and post-sales support to ensure customers receive optimal solutions.
• Collaborate within a dynamic post-sales support team, engaging with customer service, service engineers, design, and quality control departments.
• Assist regional and export sales representatives with technical and post-sales concerns.
• Travel when necessary to resolve post-sales queries, working alongside service engineers to communicate and document the issue and its resolution.
• Coordinate orders and/or arrange the delivery of spare parts for service calls and display installations.
• Create technical reports for customers addressing technical issues as needed.
• Coordinate with the Quality Assurance Manager on all product quality matters, incorporating customer feedback into the production process.
• Collaborate with the post-sales team to prioritize and schedule service engineer visits and product display installations.
• Manage product specification spreadsheets from the Design team and distribute relevant ones to customers and the sales team.
• Actively assist in mentoring, training, and supporting new team members as the career progresses and after proper training.
• Arrange product samples for customers when requested.
• Provide sales coverage by handling incoming phone calls to the sales office when needed.

The Person

• 2 years’ experience in a similar role with a proven ability to deliver excellent communication & customer service standards.
• Professional telephone manner
• Highly organised and have an excellent eye for detail and accuracy
• Good computer skills. (Working knowledge of all Microsoft Office packages).
• Excellent communication skills, both written and verbal and be a good listener
• The ability to analyse and solve problems in a prompt, efficient and calm manner.
• Have proven team-working skills but also the ability to work on their own initiative
• Be interested and willing to attend sales presentations, product demo’s or trade shows
• Have a full clean driving license