The Role

Main duties:

• Working as part of a team, process all tasks efficiently
• Communicate & translate customer requests to service providers
• Daily update of internal systems
• Accurately communicate and update drivers where required
• Resolve quality issues as directed by Line Manager
• Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines
• To undertake any reasonable role related duties which may be required from time to time by Line Manager
• Achieve team goals and achieve individual targets as outlined by Line Manager

The Person

• Mechanical qualification is advantageous
• Excellent numeracy and literacy required
• Experience working in a corporate office environment and dealing with customers is advantageous
• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel)
• Pragmatic decision-maker with a good technical knowledge
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
• Good telephone communicator with both suppliers and customers
• High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm