The Role

Part-time Service Administrator - Leinster Appointments. Permanent role. Fully office based. 20 hours per week, 4 hours per day. 

Up to €17per hour

Main duties: 

• Helpdesk support for all customer queries
• Logging and actioning all calls and scheduling these in accordance with customer Service Level Agreements.
• Ensure critical cases are identified and responded to without delay.
• Co-ordination and scheduling of preventative maintenance calls as per customer agreements.
• Liaise with colleagues, Department Managers and Contractors as necessary.
• Work closely with Field Service Engineers to schedule calls / manage diaries.
• Ensure cases are updated and closed on the call logging system.
• Maintain appropriate level of communication with customers and with colleagues.
• Obtain pricing and process parts orders for customer calls.
• Place and track orders for consumables.
• Raise supplier PO’s and approve corresponding invoices.
• Assist with invoicing and billing process for customer service agreements.
• Manage parts return process in line with warranty requirements.
• Admin support for Service Department.
• Receptionist duties and general office administration.

The Person

• Highly organised with strong administration skills
• Strong attention to detail
• Excellent communication skills
• High numeracy skills
• Proficient with use of Excel/Word/Outlook/Teams/Zoom.
• Extremely well organised and structured in their work
• Ability to prioritise and to multitask
• Clear communication style, written and verbal.
• Experience with call logging software is an advantage