Job Reference 16618
Job type Permanent
Location Co. Kildare
Salary € 0 - 30,000, 30,000 -40,000

The Role

Leinster Appointments is currently recruiting for a permanent, full time Helpdesk Coordinator in Co. Kildare.

This is a permanent, full time role. 

Salary up to €30,000 

Hybrid working options available post training 

 

Main duties: 

 

• Working independently and as part of a team, efficiently and professionally process and log telephone case enquiries
• Complaints handling
• General administration

• Input data efficiently into Salesforce CRM system.
• Take ownership of customer issues from the first point of contact to resolution.

• Conduct both inbound and outbound Customer Service interactions through phone, and web chat to achieve excellent customer care.

• Use initiative to seek solutions and efficient ways to support our customers
• Partake in all Customer Retention/Win Back campaigns as implemented by Management.

The Person

  • Previous experience in similar role desirable
  • Enthusiastic, outgoing and a team player
  • Good interpersonal skills and has an ability to build rapport with customers
  • Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
  • Must have strong attention to detail and display a high level of accuracy
  • Self-motivated with strong multitasking skills
  • Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
  • High level of computer literacy essential (Word, Excel, PowerPoint, Outlook, Salesforce CRM)

Apply Now







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