The Role
Leinster Appointments is currently recruiting for a permanent, full time Helpdesk Coordinator in Co. Kildare.
This is a permanent, full time role.
Salary up to €30,000
Hybrid working options available post training
Main duties:
• Working independently and as part of a team, efficiently and professionally process and log telephone case enquiries
• Complaints handling
• General administration
• Input data efficiently into Salesforce CRM system.
• Take ownership of customer issues from the first point of contact to resolution.
• Conduct both inbound and outbound Customer Service interactions through phone, and web chat to achieve excellent customer care.
• Use initiative to seek solutions and efficient ways to support our customers
• Partake in all Customer Retention/Win Back campaigns as implemented by Management.
The Person
- Previous experience in similar role desirable
- Enthusiastic, outgoing and a team player
- Good interpersonal skills and has an ability to build rapport with customers
- Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
- Must have strong attention to detail and display a high level of accuracy
- Self-motivated with strong multitasking skills
- Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
- High level of computer literacy essential (Word, Excel, PowerPoint, Outlook, Salesforce CRM)
