The Role
Leinster Appointments is currently recruiting for a Helpdesk Administrator in Dublin 17.
Permanent, full time role. Fully office based.
Salary up to €38,000
Main duties:
- Collaborating as a member of a dynamic helpdesk support team.
- Coordinating with staff and mobile engineers for efficient service delivery.
- Managing communication with specialist subcontractors, from initial call logging to resolution.
- Handling phone inquiries and tasks on the helpdesk.
- Coordinating service calls, ensuring seamless communication between clients, service personnel, and account managers.
- Managing and securely storing data related to service calls, maintenance visits, and daily sign-offs.
- Assigning site-specific jobs periodically throughout the day.
- Acting as the primary point of contact to arrange access between service engineers, subcontractors, and clients.
- Issuing risk assessments and safety documentation, while coordinating with clients for review and central storage.
The Person
• Strong administration skills and experience in a relevant role
• The ability to identify and solve problems in a methodical manner
• The ability to be self-motivated and work on own initiative.
• Strong multi-tasking skills due to the busy nature of the role
• A polite phone manner and excellent communications skills will be required (both verbal and written)
• Excellent computer skills
