Job Reference 17013
Job type Permanent
Location Co. Laois
Salary € 0 - 30,000, 30,000 -40,000

The Role

Junior Customer Service Supervisor - Leinster Appointments.

Permanent, full time role.

Fully office based. Salary up to €32,000


Main duties:


  • Support Staff in completing their Daily Routine
  • Ensuring that customer calls are handled and answered in a timely and accurate fashion.
  • Supporting the Team Leader in helping the team with any confusion or questions on an ongoing basis.
  • Investigating and solving customer care complaints.
  • Handling escalation queries/calls.
  • Monitor business and process metrics to measure and manage customer service effectiveness.
  • Create, maintain and deliver a comprehensive training plan for all new hires. Review this plan regularly and be responsible for keeping it current.
  • Training Staff in areas of Customer Service and Company Systems.
  • Working with Key Accounts to ensure Service Level Agreements are adhered to.
  • Completing KPI reports in Managers Absence.
  • Conduct meetings with Managers to discuss process improvements and issues.
  • Maintain in-depth working knowledge of the Company brands, systems and processes.
  • Ensure staff carry out their duties in accordance with procedures.

The Person

  • Previous experience in a supervisory role with experience working in a fast paced customer service environment.
  • Quality background and experience is a requirement for this role.
  • Strong problem-solving skills/analytical skills.
  • Excellent written and verbal communication skills.
  • Strong PC skills.
  • Excellent time management skills.
  • Take ownership of queries from start to finish.
  • Work on own initiative.

Apply Now

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