Job Reference 15853
Job type Permanent
Location Citywest
Salary € 0-40,000

The Role

Leinster Appointments is currently recruiting for a Customer Service Agent in Citywest.

This is a permanent, full time role. 

The role is fully office based.

Salary up to €32,000, depending on experience

 

Main duties: 

 

  • Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company. To successfully manage the expectations and gain the confidence of the customers.
  • Out-going and incoming calls for order taking and proactive selling
  • Informing customers of promotional offers
  • Ensuring out-going calls coincide with the delivery schedule
  • Ensure company regulations are adhered to
  • Work in conjunction with accounts team to help reduce company debtors
  • Up selling/Cross selling to ensure maximisation of each sale
  • Advise customers of shortages and delivery days
  • Offer product substitutes where possible (training in this area will be provided)
  • Handle customer complaints
  • Resolve delivery issues
  • Update issues report and email daily to relevant staff
  • Ensure Sales representatives are informed of all customer issues
  • Organise samples, brochures and other company documentation on their behalf
  • Work to specific sales targets and goals by product
  • Ensure updated maintenance of customer service database with new and relevant customer information
  • Posting of various marketing and commercial notification details to customers
  • Binding of brochures and price lists as required
  • Compile ad hoc reports and order sheets as requested for reps
  • Be contentious and flexible to meet company and customer needs

 

Main requirements: 

 

  • Previous in the food industry an advantage
  • Experience of similar role in a busy customer service supply of goods environment
  • Committed to maximising sales in conjunction with sales rep
  • Good people management skills
  • Ability to deliver results
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive is supporting the team
  • Good IT skills and proficient in Microsoft office and excel
  • Be a logical and organized thinker
  • Have a high attention to detail

 

Apply Now






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