Customer Service Administrator FTC, Dublin 22

Job Reference 16846
Job type Contract
Location Dublin 22
Salary € 0 - 30,000

The Role

Customer Service Administrator, FTC - Leinster Appointments.

This is a fixed term contract, full time and fully office based in West Dublin.

 

 

Duties include:

  • Working as part of the customer service team, managing inbound calls to the customer service office.
  • Respond in a timely manner to customer queries and answer complaints effectively to customer satisfaction ensuring all cases are logged in Salesforce.
  • Process customer orders and liaise with customers regarding deliveries.
  • Accurately process customer transactions.

 

The Person

Candidate Requirements

  • Professional telephone Manner.
  • Good listening, written and verbal communication skills.
  • Computer literacy. Proficiency in Microsoft and Web based applications.
  • Experience working with Salesforce.com CRM system is desirable
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