Customer Service Administrator, FTC - Leinster Appointments.
This is a fixed term contract, full time and fully office based in West Dublin.
- Working as part of the customer service team, managing inbound calls to the customer service office.
- Respond in a timely manner to customer queries and answer complaints effectively to customer satisfaction ensuring all cases are logged in Salesforce.
- Process customer orders and liaise with customers regarding deliveries.
- Accurately process customer transactions.
- Professional telephone Manner.
- Good listening, written and verbal communication skills.
- Computer literacy. Proficiency in Microsoft and Web based applications.
- Experience working with Salesforce.com CRM system is desirable