The Role
Internal Sales & Services Supervisor
Location: Citywest
Permanent Full Time
Attractive Salary Package including Benefits
The successful candidate will have an appetite for growing the business continuously yet managing the day to day operations of a team with excellent attention to detail.
Growth of Procurement Services:
- Work with Head of Insights and Services to plan and strategically grow our Commercial service offering package to retail pharmacy.
- Collaborating with our global colleagues to evaluate new service offerings and project management of implementation.
- Manage and foster relationships with internal stakeholders as well as external suppliers to evaluate opportunities for growth.
- Prepare business proposal documents regarding new services/arrangements to the Head of Insights and Services and/or Procurement Director
- Evaluate the market and our competitors offering with a view to growing our own procurement service offering to retail pharmacy
- Work with Insights Manager to extract procurement services data and use this towards future decisions
Team Management:
- Management and mentoring of procurement services team with regards to time management, performance management etc.
- Meet monthly budgeted and sales targets
- Cost control awareness to meet budget
- Maintain awareness of changes within the Pharmaceutical industry, in particular – governmental changes and also evaluate impact of these changes on the procurement service offering
- Act as primary point of contact for all touch points on the procurement service offering
- Act as an escalation point for any complex service queries or customer complaints.
- Support promotional product activities
- Work on internal project teams as assigned by the Head of Insights and Services
- Produce and manage applicable KPIs on a monthly basis to the Head of Insights and Services
- Work to develop SOPs/guidelines (and enhance where required)
- SOX compliance
The Person
Person Specification:
Qualifications:
- 3rd level diploma or degree in retail, business or supply chain desirable or equivalent work experience
Work Experience:
- 5 years’ experience within a similar role
- 2 year’s management experience desirable
- Pharmaceutical industry experience is desirable, although not essential
- Retail industry experience is desirable, although not essential
- Personal Characteristics:
- A strong client service focus
- Knowledge of pharmaceutical supply chain business in ROI
- Ability to manage multiple projects
- Excellent Interpersonal and negotiation skills
- Excellent presentation skills and written communication skills
- Strong influencing skills
- Ability to communicate trends within a team to a business like commercial audience
- High level of numeracy with ability to analyse sources of data
- Excellent attention to detail
- Proven ability to work to timelines and budget