The Role
Administrator / Customer Service
Location: Dublin West
Salary: €25,000 - €27,000
Permanent Full time
- Day to Day assigned customer management
- To prioritize your work to ensure all incoming customer queries and complaints are dealt with in a timely, accurate and effective manner.
- Maintain positive and effective communication with internal and external customers to provide a service that exceed customers' expectations
- Set, measure and review Key performance indicators for key customers through formal and informal feedback mechanisms
- Carry out performance reviews with your key customers
- Ensure that you are customer focused and have a clear understanding of the needs of the customer.
- Working with the warehouse manager on resolution of customer issues with closed loop corrective action process
- Review and maintain quality standards and targets for your customer base
- Involve in the development of ideas which improve business performance and establish best practice.
- Produce weekly/monthly reports as directed by Management
- Adherence to procedures relating to accrual of costs, invoicing, cross charging, completion of receiving files and general administration.
- Responsible for maintaining excellent standard of housekeeping
- Provide support to reception and ensure that new receptionist is fully trained and competent
The Person
- Minimum of 1 year experience in a similar role - Administration, Customer Care
- Good communication skills
- Proficient in MS Office
- Ability to prioritize workload