Job Reference 14182
Job type Permanent
Location Maynooth
Salary € 0-40,000

The Role

  • Support the day-to-day activities of the office and assigned department
  • Ensure customer service and satisfaction are constantly maintained
  • Ensure that the administration and support are in place to aid in the smooth running of the company
  • Maintain and develop customer base.
  • Liaise with all departments to ensure customer service is kept to a high standard.
  • Cross sell all Stephens Catering Equipment products and services wherever possible
  • Maintain and improve knowledge on all new and existing products and services
  • Assist other departments on an ad hoc basis as required
  • Maintain customer records
  • Ensure all necessary reports are timely and accurate
  • Provide management with weekly & monthly reports as requested
  • Other general duties as required by management

Specific tasks

  • Support day to day activities of service department
  • Liaise with customer and engineer ie calls , queries
  • Log categorise and allocate service calls
  • Follow through of service call start to finish
  • Credit Checks
  • Identify opportunities
  • Prepare & process accurate paperwork for invoicing
  • Prepare Service Report
  • Client report
  • Prepare Service Minutes
  • Keep service log updated
  • Provide customer history and KPI Reports
  • Record & review EPC’S Costing
  • Drive performance 1st fix / calls per day
  • Order, chase and co-ordinate parts – internal / external
  • Update parts log
  • Service stock
  • Service manuals
  • Returns / warranty / faulty goods our
  • Prepare quotes

The Person


  • Flexible with drive to achieve success
  • Excellent communication and interpersonal skills
  • Teamwork orientated individual
  • Works on own initiative and is continually looking at ways to improve performance
  • Self motivation and drive
  • Demonstrate a believe in the importance of the customer and a willingness to meet and exceed customer expectations
  • Microsoft office skills

The Package

Permanent Role

Hours 8.30am -5pm, Monday- Friday

Salary: €25k-€30k DOE


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